a specialist demeanor with the ability to take ownership of each chat, simply call or e-mail and find an answer For each purchaser. 

Empathize and use soft skills when consumers are experiencing difficulties Using the provided services and center on getting the suited Resolution.

OUR MISSION Etech is often a servant chief Corporation offering excellent shopper experiences and innovative solutions which help our purchasers to make much better brands, strengthen consumer associations, and attain current market share.

From a world outsourcing solution service provider to a complete-fledge consumer practical experience management company, Etech offers goods & products and services of electronic engagement, AI-enabled technological know-how application for purchaser engagement and high-quality monitoring, omnichannel CX aid, top quality checking products and services and is a engineering partner for major models everywhere in the environment.

just take inbound or make outbound phone calls to shoppers with the objective of talking about non- gross sales linked difficulties.

Leaders at Etech ought to base all selections and behaviors to the character commitments even when it isn’t straightforward to do. 

Training is much more than just information transfer; it’s about equipping trainees to generally be self enough agents who will guidebook prospects to solutions. 

The work surroundings features explained Here's representative of Those people an worker encounters while doing the vital functions of this job. fair accommodations can be produced to allow people today with disabilities to complete the necessary functions.

figuring out every one of the ins and outs of our products/companies, right down to the final depth, means you’ll be capable of present your buyers with quite possibly the most thorough and productive remedies doable.  

Experience Doing work as Element of a collaborative workforce - we operate alongside one another to verify customers have the ability to use our services with none problems and excellent experience is presented through each individual interaction.

Etech has unfold to 3 nations, with 7 U.S places, a person nearshore, and two offshore. With above 160 million voice interactions, forty million chat & electronic mail click here interactions, and 54 million top quality monitoring evaluations per annum, Etech has the pliability and scalability to lover with corporations of all measurements. 

remaining a Client guidance affiliate, you need to be versatile as you modify to modifying obligations and tasks as the department and the business evolve.

Bachelor's diploma from four-calendar year college or university or University; or three several years linked working experience and/or education; or equivalent mix of instruction and knowledge

Understand customer’s cause to contact and make an effort to deliver Remedy next the specified recommendations.